GM's Customer Care and Aftersales division announced at NACE automechanika Chicago, the largest U.S. trade show dedicated to high-end technical and management-related training for automotive collision and service repair shops, it will launch a comprehensive collision certification program in 2018.
The new GM collision certification program will build on current training- and tools-focused programs, but it is much more comprehensive, adding standards for pre- and post-repair scanning, calibration, and overall repair. In the development of the certification program, GM Customer Care and Aftersales is working closely with companies like Mitchell International and Enterprise Holdings, who share common goals of ensuring proper and quality repairs are taking place.
Last year, GM issued a position statement that all vehicles being assessed for collision damage repairs must be tested for Diagnostic Trouble Codes (DTCs) during the repair estimation. Additionally, the vehicle must be retested after all repairs are complete in order to verify the faults have been repaired and new faults have not been introduced during the course of repairs.
GM is also looking at ways to incorporate technologies like OnStar into the process, such as providing drivers with information on qualified collision repair facilities based on vehicle location and crash severity.
Last year, GM issued a position statement that all vehicles being assessed for collision damage repairs must be tested for Diagnostic Trouble Codes (DTCs) during the repair estimation. Additionally, the vehicle must be retested after all repairs are complete in order to verify the faults have been repaired and new faults have not been introduced during the course of repairs.
GM is also looking at ways to incorporate technologies like OnStar into the process, such as providing drivers with information on qualified collision repair facilities based on vehicle location and crash severity.
